Two-way texting and fax built into the EHR, not bolted on. Texts, portal messages, email and faxes in one inbox, automated sequences that run on their own, and every message documented in the patient chart.
Moonshot EHR sends and receives texts itself, from a texting number registered to your clinic. No separate texting vendor, no per-user texting subscription, no second inbox. Staff text from the chart or the Communications inbox; patients reply from their normal messaging app and the reply threads back into the chart.
Most EHRs connect to a texting app. Moonshot EHR is the texting app. Read why that matters.
The Communications inbox shows one conversation per patient. Their texts and their secure portal messages are the same thread, color-coded by channel. Reply by text for logistics or flip the toggle to Portal when the content is clinical, without leaving the thread.
Nobody has to watch a texting app and the EHR. Every patient reply, by text or portal, arrives in the same place.
Build email campaigns targeted to specific patient segments. Schedule sends for optimal timing. Track opens and bounces. Every marketing email includes CAN-SPAM compliant unsubscribe links with HMAC-signed URLs.
Run coordinated campaigns across both channels from one dashboard.
Configure trigger-based messages that fire automatically when events happen in your clinic. Appointment reminders, lab result notifications, birthday messages, payment reminders, and reengagement campaigns -- all without staff intervention.
Messages fire automatically on booking, lab results, birthdays, and more.
Fax is built in too. Send records, referral packets, imaging orders and pharmacy orders from the chart or the order itself, with a delivered or failed status on each one. Inbound faxes arrive in a Fax inbox where staff file them to the right chart. No separate e-fax service, and your clinic has its own fax number. Run bulk SMS and email blasts to filtered patient lists. Every message across every channel is documented in the patient's chart.
SMS, email, and fax -- all recorded in one patient timeline. No messages lost between tools.
Two-way texting, fax, portal messaging, email and automations are the EHR's job here, not a second vendor's. See it in the same system you use for charting and billing.
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